Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all advisory, consulting, strategic, and professional services provided by NCTS IMEX LTD ("NCTS IMEX", "Company", "we", "us", or "our").

Service-based nature of our business

NCTS IMEX LTD provides professional advisory, consulting, strategic, and business support services. Due to the customised, specialist, and time-sensitive nature of these services, refunds and cancellations are subject to the terms outlined in this policy.

Cancellation of services

Clients may request to cancel a scheduled service engagement by providing written notice to info@ncts.co.uk.

Before service commencement

If a cancellation request is received before any work has commenced, the client may be eligible for a full or partial refund, less any administrative, processing, or third-party costs already incurred by the Company.

After service commencement

Once advisory, consulting, strategic, or professional services have commenced, fees paid are generally non-refundable.

Service commencement may include, but is not limited to:

• Research
• Analysis
• Planning
• Meetings or consultations
• Preparation of reports
• Review of documents
• Delivery of advice or recommendations
• Any work carried out by the Company or its representatives in relation to the agreed service

Refund eligibility

Refunds may be considered only under the following circumstances:

• The Company is unable to provide the agreed services
• A duplicate payment has been made
• A billing error has occurred
• Applicable law requires a refund

Refund requests will be reviewed on a case-by-case basis and are subject to the Company's sole discretion unless otherwise required by law.

No guarantee of results

While we strive to provide high-quality professional advice, guidance, and recommendations, NCTS IMEX LTD does not guarantee specific business, financial, operational, regulatory, customs, logistics, or commercial outcomes.

Dissatisfaction with the outcome of advice, recommendations, strategic guidance, or professional services does not, by itself, constitute grounds for a refund.

Missed or rescheduled appointments

Clients who are unable to attend a scheduled consultation, meeting, or service appointment should notify us as soon as possible by contacting info@ncts.co.uk.

The Company reserves the right to charge fees for missed appointments or late cancellations made less than 24 hours before the scheduled session.

Rescheduling requests will be accommodated where reasonably possible, subject to availability and the nature of the agreed service.

Processing of approved refunds

Where a refund is approved, payment will be returned using the original payment method within 5–14 business days, subject to banking and payment provider processing times.

The Company is not responsible for delays caused by banks, card issuers, payment processors, or other third-party financial institutions.

Third-party costs

Any third-party costs, official fees, administrative charges, transaction fees, or external service provider costs incurred in connection with the requested service may be non-refundable.

How to request a cancellation or refund

To request a cancellation or refund, please contact us in writing at info@ncts.co.uk and include relevant details such as your name, company name, invoice reference, payment date, and reason for the request.

Changes to this policy

NCTS IMEX LTD reserves the right to update this Cancellation & Refund Policy from time to time. Any updates will be published on this page and become effective immediately upon publication unless otherwise stated.

Contact us

For any questions regarding this Cancellation & Refund Policy, cancellations, or refund requests, please contact info@ncts.co.uk.

NCTS IMEX LTD
Unit 17 Arrowhead Road
Waterbrook Park
Ashford TN24 0FL
United Kingdom