Privacy

Privacy Policy

How NCTS IMEX LTD collects, uses, stores, shares and protects personal data.

NCTS IMEX LTD ("NCTS IMEX", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use our website, communicate with us, or engage our customs, logistics, transit, warehousing, and transportation services.

Information we collect

We may collect and process the following categories of information.

Personal information

Full name
Company name
Job title
Email address
Telephone number
Postal address
Billing information

Business and shipment information

Importer and exporter details
Consignor and consignee information
Customs declaration data
Transit documentation
Vehicle and driver information
Shipment and cargo details
Ferry booking information
Customs reference numbers

Technical information

When you visit our website, we may automatically collect technical information such as IP address, browser type and version, device information, operating system, website usage data, cookies and analytics information.

How information is used

We use personal information for the following purposes:

Providing customs clearance services
Processing import, export, and transit declarations
Managing logistics and transportation operations
Arranging ferry bookings and digital customs services
Communicating with customers and business partners
Managing contracts and commercial relationships
Issuing invoices and processing payments
Meeting legal and regulatory obligations
Improving our services and website performance
Preventing fraud and ensuring security

Legal basis for processing

We process personal data under one or more of the following lawful bases.

Contractual necessity

Where processing is required to provide services requested by you or your organisation.

Legal obligation

Where we are required to comply with customs, tax, transport, anti-money laundering, or other regulatory requirements.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided such interests do not override your rights and freedoms.

Consent

Where required by law, we will seek your consent before processing specific categories of information.

Sharing your information

We may share personal data with:

HM Revenue & Customs (HMRC)
Border Force
UK and international customs authorities
Port and ferry operators
Transit guarantee providers
TOBBUND and affiliated transit systems
Logistics and transport partners
Warehousing providers
Professional advisers, auditors, and insurers
Regulatory and law enforcement authorities where legally required

We do not sell personal data to third parties.

International data transfers

Due to the international nature of customs and logistics operations, personal data may be transferred to countries within and outside the United Kingdom. Where such transfers occur, NCTS IMEX LTD will take appropriate measures to ensure that personal data receives an adequate level of protection in accordance with applicable data protection laws.

Data security

We implement appropriate technical and organisational security measures designed to protect personal data against unauthorised access, unlawful processing, accidental loss, alteration, disclosure and destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data retention

We retain personal information only for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes and enforce agreements. Retention periods may vary depending on customs, taxation, accounting, and transportation regulations. When information is no longer required, it will be securely deleted or anonymised.

Your rights

Subject to applicable law, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of personal information
Restrict certain processing activities
Object to processing based on legitimate interests
Request data portability where applicable
Withdraw consent where processing is based on consent

Requests may be submitted by contacting us at info@ncts.co.uk.

Cookies and website analytics

Our website may use cookies and similar technologies to ensure proper website functionality, improve user experience, analyse website traffic and maintain security. You may manage cookie preferences through your browser settings. Further information can be found in our Cookie Policy.

Third-party websites

Our website may contain links to external websites operated by third parties. NCTS IMEX LTD is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Children's privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will take appropriate steps to remove it.

Complaints

If you have concerns regarding how we process your personal data, we encourage you to contact us first so that we may address your concerns. You may also have the right to lodge a complaint with the relevant data protection authority. For individuals located in the United Kingdom, complaints may be submitted to the Information Commissioner's Office (ICO).

Changes to this Privacy Policy

NCTS IMEX LTD reserves the right to update this Privacy Policy from time to time. Any updates will be published on this page and become effective immediately upon publication unless otherwise stated.

Contact us

For any questions regarding this Privacy Policy or the processing of personal data, please contact info@ncts.co.uk.

NCTS IMEX LTD
Unit 17 Arrowhead Road
Waterbrook Park
Ashford TN24 0FL
United Kingdom